Thank you for choosing BS J-WalkShop LLC.
We hope you are satisfied with your purchase of casual sports products. If you receive a product with quality issues, we will provide after-sales support according to the following policy.
Please read the following return and refund policy carefully before purchasing.
1. 30-Day Return Policy
We offer a 30-day return request period.
If you receive a product with a manufacturing defect or quality problem, please contact us within 30 days of receiving the product to request after-sales processing.
Return requests submitted after 30 days may not be approved.
2. Eligible Returns
Return or refund requests are only eligible in the following situations:
✅ Product has a manufacturing defect;
✅ Obvious quality problems were found upon receipt;
✅ Incorrect product was received.
When requesting a return, please provide:
Order number;
Purchase email address;
Description of product problem;
Clear product photos or videos.
We will review your application upon receipt and confirm the subsequent processing plan.
3. Non-Returnable Items
The following situations are not eligible for return:
❌ Change of purchase intention;
❌ Dislike of product style or color;
❌ Incorrect size selection;
❌ Unsuitable for personal use;
❌ No longer needed after purchase;
❌ Wear and tear caused by normal product use;
❌ Damage caused by improper customer operation or use.
All products are final sales only. Except for product quality issues, returns, exchanges, or refunds are not supported.
4. Return Process
If you believe the product has a quality problem, please follow these steps:
Step 1: Contact Customer Service
Send an email to:
byron@bsj-walkshop.com
or:
help@bsj-walkshop.com
Please provide order information and a description of the product problem.
Step 2: Awaiting Approval
Our customer service team will review your application upon receiving your information.
Please do not return the goods without approval, otherwise your refund or replacement request may not be processed.
Step 3: Return Processing
If your return request is approved, we will provide relevant return instructions.
After the goods are returned, we will check the product condition and confirm the problem.
5. Refund Policy
If the product is confirmed to have a quality problem and meets the refund conditions:
The refund will be processed after approval;
The refund will be returned to your original payment method;
Processing times by banks or payment institutions may vary.
The refund arrival time depends on your payment service provider.
6. Replacement Policy
For goods confirmed to have quality problems, we may provide the following based on the actual situation:
Replacement with the same product;
Resend the product;
Refund processing.
The specific solution will be determined based on the product condition and inventory status.
7. Return Shipping Cost
If the product is confirmed to have a quality issue:
We will handle the return shipping arrangements according to the specific circumstances.
If the reason for return does not fall under the category of quality issues:
The customer will be responsible for the relevant costs; Orders are non-refundable and non-exchangeable.
8. Order Cancellation
After order submission, we will arrange processing and delivery as soon as possible.
To cancel your order, please contact us as soon as possible.
Orders cannot be cancelled once they have entered the shipping process.
9. Contact Us
For any returns, refunds, or product quality issues, please contact us:
Address:
33 Elm Street, Westport, CT, 06880
Email:
byron@bsj-walkshop.com
help@bsj-walkshop.com
Phone:
726-259-5936
Thank you for choosing BS J-WalkShop LLC.
We are committed to providing you with high-quality leisure and sports products and a reliable customer service experience.